Refund policy

Returns & Refunds

We want you to be confident in a significant purchase. If something isn't right, here's exactly how it works — no fine print, no surprises.

Cancelling before it ships

Changed your mind before dispatch? Contact us and we'll cancel for a full refund, no fee. Once an item is with the carrier it becomes a return rather than a cancellation, so tell us as early as you can.

30-day returns

You may request a return within 30 days of delivery. Items must be unused, in original condition, and in original packaging with all accessories included. Once we issue a return authorization, the item needs to be shipped back within 14 days.

Start with a return authorization

Please contact us before shipping anything back. We'll issue a return authorization and the correct return address. Returns sent without authorization cannot be processed, because our items ship directly from our supply partners' warehouses rather than a single return center.

Damaged or defective — we handle it

If your item arrives damaged or has a manufacturing defect, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or a full refund at no cost to you. The same applies if you receive the wrong item.

Important for large items: saunas, cold plunge tubs and other oversized equipment ship by freight. Please inspect the shipment before signing for it. If you see any damage to the packaging or item, note it on the delivery receipt before signing and photograph it. That single step is what allows a freight claim to succeed — without it, carriers routinely deny claims.

Changed your mind after delivery

For change-of-mind returns:

• You're responsible for return shipping. On freight items this can be substantial, so please ask us for an estimate before committing.
• A restocking fee of up to 15% may apply on oversized or freight-shipped items.
• Original shipping charges are not refunded.

We'll always tell you the exact figures in writing before you send anything back. You will never be surprised by a deduction.

Refund timing

Once your return is received and inspected, refunds are issued to the original payment method, typically within 5–10 business days.

Non-returnable

For hygiene reasons, used personal-care items — including sauna blankets, compression boots and light therapy pads that have been used — can only be returned if they are defective.

Questions before you buy

Ask us anything. Tell us your space, your goal and your budget, and we'll tell you honestly what fits — including if that's a cheaper option than the one you were considering. We would much rather help you choose correctly than process a return.