Refund policy

Returns & Refunds

We want you to be confident in a significant purchase. If something isn't right, here's exactly how it works — no fine-print surprises.

30-day returns

You may request a return within 30 days of delivery. Items must be unused, in original condition, and in their original packaging with all accessories included.

Start with a return authorization

Please contact us before shipping anything back. We'll issue a return authorization and the correct return address. Returns sent without authorization cannot be processed, because our items ship directly from our supply partners' warehouses rather than a single return center.

Damaged or defective items — we handle it

If your item arrives damaged or has a manufacturing defect, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you.

Important for large items: saunas, cold plunge tubs, and commercial units ship by freight. Please inspect the shipment before signing for it. If you see any damage to the packaging or item, note it on the delivery receipt before signing and photograph it. This single step is what allows us to file a successful freight claim on your behalf.

Changed your mind

For change-of-mind returns, the customer is responsible for return shipping, and a restocking fee may apply on large or freight-shipped items. We'll always tell you the exact amount before you commit — you'll never be surprised by a deduction.