Shipping & Returns

We're a new brand, and we know that asking someone to trust us with a $2,000+ purchase is a big ask. So here's exactly how shipping and returns work — the real terms, not the vague version other stores bury in a footer link.

The short version

30-day returns, no fine print
Free cancellation before your order ships — full refund, no fee
Parcel items arrive in 3–7 business days; sauna cabins and large tubs ship freight and arrive in 1–3 weeks
Arrives damaged? We replace or refund it at no cost to you, every time

Shipping

Every Solstad order ships directly from our US-based supply partners, which keeps delivery fast and prices fair.

Processing & delivery

Orders are typically processed within 1–2 business days. Parcel items (red light panels, sauna blankets, massage guns, compression boots) usually arrive within 3–7 business days.

Large items & freight

Sauna cabins and large plunge tubs ship by freight carrier and typically arrive in 1–3 weeks. The carrier will contact you to schedule delivery.

Freight delivery is curbside unless otherwise stated — the driver is not required to bring the item inside or assemble it. Plan for help moving it, and make sure your delivery address can accommodate a freight truck.

Inspect before you sign

For any freight delivery, inspect the packaging and item before signing. If anything looks damaged, note it on the delivery receipt and take photos. Then contact us within 48 hours — we'll take it from there.

Tracking

You'll receive tracking information by email as soon as your order ships.

Returns & Refunds

We want you to be confident in a significant purchase. If something isn't right, here's exactly how it works — no fine print, no surprises.

Cancelling before it ships

Changed your mind before dispatch? Contact us and we'll cancel for a full refund, no fee. Once an item is with the carrier it becomes a return rather than a cancellation, so tell us as early as you can.

30-day returns

You may request a return within 30 days of delivery. Items must be unused, in original condition, and in original packaging with all accessories included. Once we issue a return authorization, the item needs to be shipped back within 14 days.

Start with a return authorization

Please contact us before shipping anything back. We'll issue a return authorization and the correct return address. Returns sent without authorization cannot be processed, because our items ship directly from our supply partners' warehouses rather than a single return center.

Damaged or defective — we handle it

If your item arrives damaged or has a manufacturing defect, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or a full refund at no cost to you. The same applies if you receive the wrong item.

Important for large items: saunas, cold plunge tubs and other oversized equipment ship by freight. Please inspect the shipment before signing for it. If you see any damage to the packaging or item, note it on the delivery receipt before signing and photograph it. That single step is what allows a freight claim to succeed — without it, carriers routinely deny claims.

Changed your mind after delivery

For change-of-mind returns:

You're responsible for return shipping. On freight items this can be substantial, so please ask us for an estimate before committing.
A restocking fee of up to 15% may apply on oversized or freight-shipped items.
Original shipping charges are not refunded.

We'll always tell you the exact figures in writing before you send anything back. You will never be surprised by a deduction.

Refund timing

Once your return is received and inspected, refunds are issued to the original payment method, typically within 5–10 business days.

Non-returnable

For hygiene reasons, used personal-care items — including sauna blankets, compression boots and light therapy pads that have been used — can only be returned if they are defective.

Questions before you buy

Ask us anything. Tell us your space, your goal and your budget, and we'll tell you honestly what fits — including if that's a cheaper option than the one you were considering. We would much rather help you choose correctly than process a return.