How long does delivery take?
Parcel items — red light panels, sauna blankets, massage guns, air purifiers — typically arrive in 3–7 business days. Sauna cabins and large plunge tubs ship by freight and usually take 1–3 weeks; the carrier contacts you to schedule.
What does "curbside freight delivery" actually mean?
For large items, the driver brings the shipment to the curb or end of your driveway. They are not required to bring it inside, into a backyard, or assemble it. Plan for two people and a way to move it. Make sure a freight truck can reach your address.
What should I do when a freight item arrives?
Inspect it before you sign. Look at the packaging and the item. If anything is damaged, note the damage on the delivery receipt before signing and take photos. Then contact us within 48 hours. That note on the receipt is what makes a damage claim succeed — without it, claims are usually denied.
Infrared or traditional sauna?
Traditional saunas run hotter (150–195°F), heat the air, and take 30–45 minutes to preheat — the classic ritual with steam. Infrared runs cooler (110–150°F), warms your body directly, preheats in 10–15 minutes, and costs less to run. If you want intensity and steam, go traditional. If you want quick, gentle, daily sessions, go infrared.
Does EMF matter on infrared saunas and panels?
Yes, and it's the spec most stores skip. You're sitting close to the emitters for long sessions. Look for EMF under 3 mG at seat distance — the best builds come in under 1 mG — and ask for third-party test data rather than in-house claims.
What do the red light wavelengths mean?
660nm (red) is associated with skin and surface tissue. 850nm (near-infrared) penetrates deeper for muscle and joint recovery. Panels combining both cover more use cases. Power output and distance from the panel matter as much as the wavelength.
Can I return something?
Yes — within 30 days of delivery, unused and in original packaging. Contact us first for a return authorization; our items ship from supply partner warehouses, so returns sent without authorization can't be processed. Damaged or defective items are replaced or refunded at no cost to you. See our full refund policy for details.
Do you offer financing?
Payment options available at checkout are shown before you complete your order.
Can I ask a question before buying?
Please do. Tell us your space, your goal, and your budget, and we'll tell you honestly what fits — including if that's a cheaper option than the one you were considering.